Refund and cancellation policy

Last updated: 17 October 2026

This policy covers paid services from Heritage Services on Agent Index: featured listings and newsletter sponsorships. All services are digital and delivered online.

Cancelling a subscription

• You can cancel anytime by emailing sales@heritageservices.online.
• Cancellation takes effect at the end of the current billing period. Your placement stays live until then, and you won't be charged again.
• We don't give partial refunds for the unused part of a billing period, except as described below.

Refunds

• Featured listing not published within 7 days: if we haven't published your paid featured listing within 7 days of payment (and of receiving the details we need from you), you can ask for a full refund.
• Duplicate or mistaken charges: refunded in full.
• Newsletter sponsorship: if we can't run a booked slot, we'll offer another date or a full refund for that slot.

How to ask for a refund

Email sales@heritageservices.online with your payment reference. Approved refunds go back to the original payment method through our payment processor. Your bank may take a few business days to show the credit.

See also our terms of service. These policies are governed by the laws of India.