ManageEngine Endpoint Central Zia Agents (EDR Event Triage, Device Investigation and Patch Troubleshooting agents)

What it does

Endpoint Central is ManageEngine's unified endpoint management and security product. ManageEngine's Zia Agents pages list three prebuilt agents for it. The EDR Event Triage Agent enriches each EDR alert with endpoint context, correlates telemetry, maps activity to MITRE ATT&CK and recommends prioritized next steps before an analyst steps in. The Device Investigation Agent correlates telemetry, inventory, logs and configuration to find the root cause of device performance, application and connectivity problems. The Patch Troubleshooting agent diagnoses failed patch deployments and gives fix steps. Endpoint Central also offers a Zia self-service companion for end users that can run fixes from a conversation, and custom agents can be built with Zia Agent Studio and Zoho MCP. The security agents mainly investigate and recommend; remediation runs through Endpoint Central's existing scripts and workflows. ManageEngine is the IT management division of Zoho Corp. (same group as the Zoho Zia Agents platform listing); listed as India per the owner's Zoho/ManageEngine rule. Endpoint Central editions are priced publicly, but the pages checked don't say which editions include the Zia agents; ManageEngine says Zia Agents carry no extra AI licence fee.

Frameworks

No framework tags verified yet.

Pricing (as published)

Not published for the agents (Endpoint Central editions are published from $795 per year for 50 endpoints; edition that includes Zia agents not stated)

India relevance

ManageEngine is part of the Chennai-based Zoho group, with a large Chennai campus and offices across India; ManageEngine products are widely used by Indian IT teams.

Tasks

alert triagethreat detectioncase investigationremediationworkflow automation

Sources

1. manageengine.com/products/desktop-central/ai/ (primary)
2. manageengine.com/ai-agents.html
3. manageengine.com/news/autonomous-ai-capabilities-manageengine-suite.html
4. manageengine.com/products/desktop-central/pricing.html
5. manageengine.com/about-us.html
6. manageengine.com/contact.html

Last verified 18 Oct 2026. Framework tags indicate relevance, not certification; “vendor-claimed” items are as marketed by the vendor. Spotted an error? Submit a correction or email sales@heritageservices.online. See our methodology.

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  7AI agentic security platform — Boston-based agentic security platform where swarms of specialised AI agents categorise, investigate and reach a determination on every alert, escalating only what needs a person, with optional managed service (PLAID ELITE).
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  Abnormal AI Security Mailbox (Abnormal AI for Government) — Autonomous agent for email security operations that triages user-reported emails, removes related malicious campaign messages across the organisation and replies to reporters; included in Abnormal AI for Government, which is FedRAMP and GovRAMP Moderate authorized.
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  Aikido Attack AI Pentesting — Belgian autonomous AI pentest: many agents map the app, test attack paths and re-exploit each finding to confirm it, with a same-day audit-grade report.
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