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Zoho Zia Agents (Agent Studio, Agent Store prebuilt agents and Agent Marketplace)

Vendor: Zoho Corporation · HQ: India · Category: Business operations

Last verified · Added · 7 sources · How we verify

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What it does

Zia Agents is Zoho's agent platform across its 60+ business apps. The Agent Store is a marketplace of prebuilt agents (Zoho's pages cite 'over 100+' on the Zia Agents page and 'over 40' in the Agent Store FAQ) that come with preconfigured instructions and are deployed with a 'Hire Agent' click into supported Zoho apps such as Zoho CRM and Zoho Desk; examples Zoho names include an SDR agent, email responder, meeting scheduler, a Desk Customer Service Agent that answers or triages incoming requests, a Resolution Expert, and a Lead Generation Agent that converts sales emails in Zoho Mail into CRM leads. Zia Agent Studio lets teams build custom agents by prompt (text-to-agent) or low code, add knowledge-base documents, give agents tool groups to take actions (retrieve emails, update records, add tasks), set do's-and-don'ts guardrails, use observability and multi-agent setups, and provision an agent as a 'digital employee' that respects existing user permissions with behavioural audits. Agents run on Zoho-hosted LLMs (Zia LLM) or external models via bring-your-own-key, and Zoho also offers an MCP server for third-party agents. Listed with HQ India (Chennai) under the owner's rule for Zoho's dual Austin/Chennai headquarters statement. ManageEngine is Zoho Corp's IT-management division; Log360 Cloud, Endpoint Central and ServiceDesk Plus Zia Agents are listed separately as product-level agents in that suite.

Frameworks

No framework tags verified yet.

Pricing (as published)

Zia Agents platform is free per Zoho's pricing page; you pay only for LLM usage. Zoho-hosted LLMs: Standard tier free up to 30 million tokens/month, Pro tier 20 million tokens/month, over-limit usage billed via prepaid Agent Wallet credits; external LLMs at vendor rates (BYOK or Zoho Key System, currently OpenAI). Underlying Zoho app subscriptions are separate.

India relevance

Zoho Corporation is headquartered in Chennai, India (listed as India per owner rule). Zoho's pricing page notes the Pro LLM tier is available on request in its US and India data centres.

Tasks

workflow automationprocess automationagentic ops

Sources

  1. zoho.com/zia/agents/ (primary)
  2. zoho.com/agents/agent-store.html
  3. zoho.com/agents/create-agents.html
  4. zoho.com/agents/pricing.html
  5. zoho.com/news/zoho-launches-zia-llm-and-deepens-ai-portfolio-with-prebuilt-agents-custom-agent-builder-mcp-and-marketplace.html
  6. zoho.com/news/zoho-brings-ease-to-struggling-industry-ai-adoption-with-free-agentic-tools-across-multiple-key-functions.html
  7. manageengine.com/news/zoho-corp-ai-platform-supporting-across-broad-portfolio.html

Last verified 18 Oct 2026. Framework tags indicate relevance, not certification; “vendor-claimed” items are as marketed by the vendor. Spotted an error? Submit a correction or email sales@heritageservices.online. See our methodology.

Not legal or audit advice. Confirm current pricing, framework coverage and India-regulatory claims with the vendor before purchasing.

Use-case comparisons

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