Agentforce for Public Sector vs ServiceNow Now Assist
Agentforce for Public Sector (Salesforce) and ServiceNow Now Assist (ServiceNow) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset. Only Agentforce for Public Sector is tagged for FedRAMP. Only ServiceNow Now Assist is tagged for SOC 2, ISO 27001.
| Field |  ServiceNow Now Assist | |
|---|---|---|
| Vendor | Salesforce | ServiceNow |
| HQ | United States · North America | United States · North America |
| Primary category | Business operations | Business operations |
| Also listed in | Business operations, Compliance | Business operations, Risk, Compliance |
| Summary | Pre-built Agentforce agents for federal, state and local government, covering complaint management, benefits and licensing, code-violation compliance and internal IT compliance; Salesforce says Agentforce is FedRAMP High authorized in Government Cloud Plus. | Generative AI assistance across the ServiceNow platform, including IT, customer and GRC/IRM workflows depending on licensed modules. |
| Framework tags (Agent Index) | FedRAMP | SOC 2, ISO 27001 |
| Frameworks (vendor-claimed) | FedRAMP | — |
| Capabilities / tasks | workflow automation, case investigation, government compliance | workflow automation, irm, it service, ai governance |
| Pricing (as published) | Not published for Public Sector editions (30-day Public Sector Solutions trial offered) | Not verified |
| Pricing model | quote | quote |
| Primary source | https://www.salesforce.com/government/artificial-intelligence/ | https://www.servicenow.com/ |
| Last checked | 2026-10-18 | 2026-10-16 |
| Official site | https://www.salesforce.com/government/artificial-intelligence/ | https://www.servicenow.com/ |
Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.
Also in this use case
Other verified listings that share a task tag or use-case group with Agentforce for Public Sector or ServiceNow Now Assist. Open a pair page or the use-case table — this is not a ranking.
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- Hummingbird AI Agents (Research and Review Agents) — AI agents for financial-crime compliance: a Research Agent that gathers and synthesises subject evidence and a Review Agent that fills out case reviews per your procedures, on an agent orchestration platform with analyst approval.
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- Legora Agent — Agent at the core of Legora's legal AI platform that plans, executes, reviews and delivers multi-step legal work with autonomous tool use and firm-specific skills. · Legora Agent pair comparison
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- Mindflow AI Agents (agentic SecOps/ITOps automation) — No-code agentic automation platform for SecOps, ITOps and CloudOps: mission-oriented AI agents that reason and act across 4,000+ integrations, with RBAC, approval steps and full audit logs.
- Privado Wren (AI privacy analyst agent) — AI privacy agent that runs privacy assessments end to end: it monitors tools like Jira, CLM and procurement for new activity, triggers the right PIA/DPIA/TIA/RoPA, researches risk, populates assessments with evidence and routes approvals.
- RegScale RegML AI agents (RegScale CCM) — Continuous controls monitoring platform whose RegML AI agents monitor controls, collect evidence, draft control documentation and trigger remediation for FedRAMP, CMMC and NIST programmes; RegScale CCM is FedRAMP High authorized.
- Spellbook Associate — AI agent for transactional lawyers that plans and executes multi-document drafting, review and redlining projects inside the Spellbook suite. · Spellbook Associate pair comparison
- SpotDraft Sidebar AI agents and VerifAI — AI agents in SpotDraft's contract platform for contract review, contract queries, clause drafting and regulatory tracking, plus VerifAI playbook review inside Microsoft Word. · SpotDraft Sidebar AI agents and VerifAI pair comparison
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- Taktile AI agents (onboarding, sanctions and adverse-media agents) — Agentic decision platform for banks and insurers with a library of pre-built agents, including Adverse Media Investigation, Business Ownership Intelligence and Sanctions and Watchlist Match Review agents, that run inside decision flows with human review.
- Torq AI SOC Platform (Socrates and HyperAgents) — Agentic SOC platform where the Socrates orchestrator plans and delegates to specialised HyperAgents for alert triage, investigation and response automation.
Use-case comparisons
- US public-sector and FedRAMP AI agents — 5 listings (US government, FedRAMP and public-sector compliance or security operations)
Related
- Agentforce for Public Sector alternatives
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More Agentforce for Public Sector comparisons
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