Pega AI agents (Pega Cloud for Government) vs ServiceNow Now Assist
Pega AI agents (Pega Cloud for Government) (Pegasystems) and ServiceNow Now Assist (ServiceNow) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset. Only Pega AI agents (Pega Cloud for Government) is tagged for FedRAMP, GovRAMP, TX-RAMP. Only ServiceNow Now Assist is tagged for SOC 2, ISO 27001.
| Field |  Pega AI agents (Pega Cloud for Government) |  ServiceNow Now Assist |
|---|---|---|
| Vendor | Pegasystems | ServiceNow |
| HQ | United States · North America | United States · North America |
| Primary category | Business operations | Business operations |
| Also listed in | Business operations, Compliance | Business operations, Risk, Compliance |
| Summary | Enterprise workflow platform whose AI agents (Coach, Knowledge Buddy, Automate, developer agents and the Blueprint design agent) run on Pega's trusted workflows; Pega Cloud for Government, including these gen AI agents, is FedRAMP High authorized. | Generative AI assistance across the ServiceNow platform, including IT, customer and GRC/IRM workflows depending on licensed modules. |
| Framework tags (Agent Index) | FedRAMP, GovRAMP, TX-RAMP | SOC 2, ISO 27001 |
| Frameworks (vendor-claimed) | FedRAMP, GovRAMP, TX-RAMP, DoD IL5 | — |
| FedRAMP (Marketplace, listing scope) | Pega Cloud for Government · FedRAMP Authorized · F1306282198A · High · authorized 2025-03-18 | — |
| Capabilities / tasks | process automation, agentic ops, workflow automation, government compliance | workflow automation, irm, it service, ai governance |
| Pricing (as published) | Not published | Not verified |
| Pricing model | quote | quote |
| Primary source | https://www.pega.com/technology/agentic-workflows | https://www.servicenow.com/ |
| Last checked | 2026-10-18 | 2026-10-18 |
| Official site | https://www.pega.com/technology/agentic-workflows | https://www.servicenow.com/ |
Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.
Also in this use case
Other verified listings that share a task tag or use-case group with Pega AI agents (Pega Cloud for Government) or ServiceNow Now Assist. Open a pair page or the use-case table — this is not a ranking.
- Abnormal AI Security Mailbox (Abnormal AI for Government) — Autonomous agent for email security operations that triages user-reported emails, removes related malicious campaign messages across the organisation and replies to reporters; included in Abnormal AI for Government, which is FedRAMP and GovRAMP Moderate authorized.
- AppZen AI agents (Autonomous AP, Expense Audit and AI Agent Studio) — Agentic AI for accounts payable, expense audit and card spend: AI agents built from finance SOPs audit expenses and cards, process invoices and escalate uncertain decisions to humans, with explainable, auditable actions. · AppZen AI agents (Autonomous AP, Expense Audit and AI Agent Studio) pair comparison
- Beam AI self-learning agents (finance and operations agent suites) — Agentic automation platform that turns SOPs into self-learning production agents, with prebuilt finance agents for invoice reconciliation, accounts receivable and financial compliance and reporting. · Beam AI self-learning agents (finance and operations agent suites) pair comparison
- Bretton AI agentic back-office platform (formerly Greenlite AI) — Agent platform for bank and fintech financial-crime operations: pre-built and custom agents gather evidence, apply the institution's policy and draft full cases for EDD, monitoring alerts, sanctions, SAR drafting and KYB, with every action logged.
- CoCounsel Legal (agentic legal AI) — Agentic legal AI from Thomson Reuters that plans and executes multi-step legal work (research, document analysis, drafting and verification) grounded in Westlaw and Practical Law, including a Drafting Agent in Word that reviews agreements against playbooks. · CoCounsel Legal (agentic legal AI) pair comparison
- Flank (autonomous legal agents) — Supervised AI agents for enterprise in-house legal teams that run high-volume contracting work end-to-end (drafting, playbook review and redlining of counterparty paper, NDAs, infosec forms), with lawyers approving high-risk steps. · Flank (autonomous legal agents) pair comparison
- Hypatos agentic GBS workforce (finance back-office agents) — Teams of AI agents for finance shared services that capture, code, tax-validate and PO-match invoices, process order confirmations, delivery notes and dunning letters, and post validated results to the ERP with traceable reasoning. · Hypatos agentic GBS workforce (finance back-office agents) pair comparison
- LEGALFLY agents (Review, Legal Radar and Agent Studio) — Legal AI platform with contracting, research and compliance agents, plus an Agent Studio that runs whole legal workflows from intake to approval against the organisation's playbooks. · LEGALFLY agents (Review, Legal Radar and Agent Studio) pair comparison
- osapiens Agent Factory (supplier and supply-chain compliance agents) — Agent layer across the osapiens HUB that runs supplier onboarding, record validation, questionnaire pre-fill, supplier case management and risk-trend analysis for supply-chain due diligence (LkSG, CSDDD, EUDR and more), within customer-set guardrails.
- Payhawk AI agents (Financial Controller, Procurement, Payments and more) — Spend-management AI agents that enforce spend policy, collect and match receipts, chase approvals, code transactions for month-end close and handle procurement, travel and payment requests. · Payhawk AI agents (Financial Controller, Procurement, Payments and more) pair comparison
- ReliaQuest GreyMatter Agentic Teammates (GreyMatter for Government) — Agentic AI security operations platform whose six persona-based Agentic Teammates investigate and triage alerts and execute approved containment actions; GreyMatter for Government is FedRAMP Authorized (Moderate).
- SentinelOne Purple AI (agentic AI security analyst) — Agentic AI security analyst in the Singularity platform that runs alert investigations to a verdict and, with Singularity Hyperautomation, triggers response within pre-approved policies; SentinelOne says Purple AI is FedRAMP High authorized.
- Unique AI financial agents (KYC, due diligence and research agents) — Agentic AI platform for banks, asset and wealth managers with prebuilt financial agents for KYC, due diligence, RFP analysis and research, plus custom agents with governed tool and data access and audit logs. · Unique AI financial agents (KYC, due diligence and research agents) pair comparison
- Wordsmith AI legal agents — AI agents for in-house legal teams that take inbound requests in Slack, Teams or email, apply the team's playbooks and return ready-to-send work, escalating non-standard matters with reasoning. · Wordsmith AI legal agents pair comparison
- Workiva Agent Studio (finance, audit and GRC agents) — No-code agent builder and prebuilt agents on Workiva's reporting, audit and GRC platform, used for finance tie-outs and roll-forwards and for evidence collection, control testing and remediation, with configurable review and approval steps.
- Zenoo AI investigation agents (Screening Resolver, Case Narrator and others) — Ten specialised AML investigation agents that screen, research, analyse and validate each onboarding or transaction alert, write a cited case narrative and hand the decision to a human analyst; a Red Team Agent challenges every finding.
Use-case comparisons
- US public-sector and FedRAMP AI agents — 15 listings (US government, FedRAMP and public-sector compliance or security operations)
- AI governance agents and platforms — 8 listings (AI inventory, risk assessment, policy and runtime controls for AI systems and agents)
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