Halo AI Agents (service management with FedRAMP GRC module) vs Agentforce for Public Sector
Halo AI Agents (service management with FedRAMP GRC module) (Halo (Halo Service Solutions Limited)) and Agentforce for Public Sector (Salesforce) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset. Only Agentforce for Public Sector is tagged for FedRAMP, TX-RAMP.
| Field |  Halo AI Agents (service management with FedRAMP GRC module) | |
|---|---|---|
| Vendor | Halo (Halo Service Solutions Limited) | Salesforce |
| HQ | United Kingdom · Europe | United States · North America |
| Primary category | Business operations | Business operations |
| Also listed in | Business operations, Compliance | Business operations, Compliance |
| Summary | ITSM/ESM platform (formerly HaloITSM) with AI agents: conversational agents for end users and fulfillers, and process agents (Dispatch, 1st Line Support, Major Incident, Knowledge, Change Management) that act on their own within role-based permissions. The platform, including a FedRAMP/CMMC GRC module, is FedRAMP 20x Moderate. | Pre-built Agentforce agents for federal, state and local government, covering complaint management, benefits and licensing, code-violation compliance and internal IT compliance; Salesforce says Agentforce is FedRAMP High authorized in Government Cloud Plus. |
| Framework tags (Agent Index) | — | FedRAMP, TX-RAMP |
| Frameworks (vendor-claimed) | FedRAMP, CMMC | FedRAMP |
| FedRAMP (Marketplace, listing scope) | — | Salesforce Government Cloud Plus · FedRAMP Authorized · FR2003061248 · High · authorized 2020-05-27 |
| Capabilities / tasks | it service, incident response, workflow automation, government compliance | workflow automation, case investigation, government compliance |
| Pricing (as published) | Published on usehalo.com/pricing (UK view): £66 per agent (service-desk seat) per month; AI Agents are included across all plans. | Not published for Public Sector editions (30-day Public Sector Solutions trial offered) |
| Pricing model | published-tiers | quote |
| Primary source | https://www.usehalo.com/halo-ai | https://www.salesforce.com/government/artificial-intelligence/ |
| Last checked | 2026-10-18 | 2026-10-18 |
| Official site | https://www.usehalo.com/halo-ai | https://www.salesforce.com/government/artificial-intelligence/ |
Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.
Also in this use case
Other verified listings that share a task tag or use-case group with Halo AI Agents (service management with FedRAMP GRC module) or Agentforce for Public Sector. Open a pair page or the use-case table — this is not a ranking.
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Use-case comparisons
- US public-sector and FedRAMP AI agents — 19 listings (US government, FedRAMP and public-sector compliance or security operations)
- IT service-management AI agents — 3 listings (IT service desk, employee support and service-workflow automation)
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