ServiceNow Now Assist vs CoCounsel Legal (agentic legal AI)
ServiceNow Now Assist (ServiceNow) and CoCounsel Legal (agentic legal AI) (Thomson Reuters) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset. Only ServiceNow Now Assist is tagged for SOC 2, ISO 27001.
| Field |  ServiceNow Now Assist | |
|---|---|---|
| Vendor | ServiceNow | Thomson Reuters |
| HQ | United States · North America | Canada · North America |
| Primary category | Business operations | Business operations |
| Also listed in | Business operations, Risk, Compliance | Business operations |
| Summary | Generative AI assistance across the ServiceNow platform, including IT, customer and GRC/IRM workflows depending on licensed modules. | Agentic legal AI from Thomson Reuters that plans and executes multi-step legal work (research, document analysis, drafting and verification) grounded in Westlaw and Practical Law, including a Drafting Agent in Word that reviews agreements against playbooks. |
| Framework tags (Agent Index) | SOC 2, ISO 27001 | — |
| Frameworks (vendor-claimed) | — | — |
| Capabilities / tasks | workflow automation, irm, it service, ai governance | contract review, workflow automation |
| Pricing (as published) | Not verified | Not published |
| Pricing model | quote | quote |
| Primary source | https://www.servicenow.com/ | https://legal.thomsonreuters.com/en/products/cocounsel-legal |
| Last checked | 2026-10-18 | 2026-10-18 |
| Official site | https://www.servicenow.com/ | https://legal.thomsonreuters.com/en/products/cocounsel-legal |
Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.
Also in this use case
Other verified listings that share a task tag or use-case group with ServiceNow Now Assist or CoCounsel Legal (agentic legal AI). Open a pair page or the use-case table — this is not a ranking.
- AppZen AI agents (Autonomous AP, Expense Audit and AI Agent Studio) — Agentic AI for accounts payable, expense audit and card spend: AI agents built from finance SOPs audit expenses and cards, process invoices and escalate uncertain decisions to humans, with explainable, auditable actions. · AppZen AI agents (Autonomous AP, Expense Audit and AI Agent Studio) pair comparison
- Beam AI self-learning agents (finance and operations agent suites) — Agentic automation platform that turns SOPs into self-learning production agents, with prebuilt finance agents for invoice reconciliation, accounts receivable and financial compliance and reporting. · Beam AI self-learning agents (finance and operations agent suites) pair comparison
- Bretton AI agentic back-office platform (formerly Greenlite AI) — Agent platform for bank and fintech financial-crime operations: pre-built and custom agents gather evidence, apply the institution's policy and draft full cases for EDD, monitoring alerts, sanctions, SAR drafting and KYB, with every action logged.
- Flank (autonomous legal agents) — Supervised AI agents for enterprise in-house legal teams that run high-volume contracting work end-to-end (drafting, playbook review and redlining of counterparty paper, NDAs, infosec forms), with lawyers approving high-risk steps. · Flank (autonomous legal agents) pair comparison
- Hypatos agentic GBS workforce (finance back-office agents) — Teams of AI agents for finance shared services that capture, code, tax-validate and PO-match invoices, process order confirmations, delivery notes and dunning letters, and post validated results to the ERP with traceable reasoning. · Hypatos agentic GBS workforce (finance back-office agents) pair comparison
- LEGALFLY agents (Review, Legal Radar and Agent Studio) — Legal AI platform with contracting, research and compliance agents, plus an Agent Studio that runs whole legal workflows from intake to approval against the organisation's playbooks. · LEGALFLY agents (Review, Legal Radar and Agent Studio) pair comparison
- osapiens Agent Factory (supplier and supply-chain compliance agents) — Agent layer across the osapiens HUB that runs supplier onboarding, record validation, questionnaire pre-fill, supplier case management and risk-trend analysis for supply-chain due diligence (LkSG, CSDDD, EUDR and more), within customer-set guardrails.
- Payhawk AI agents (Financial Controller, Procurement, Payments and more) — Spend-management AI agents that enforce spend policy, collect and match receipts, chase approvals, code transactions for month-end close and handle procurement, travel and payment requests. · Payhawk AI agents (Financial Controller, Procurement, Payments and more) pair comparison
- Pega AI agents (Pega Cloud for Government) — Enterprise workflow platform whose AI agents (Coach, Knowledge Buddy, Automate, developer agents and the Blueprint design agent) run on Pega's trusted workflows; Pega Cloud for Government, including these gen AI agents, is FedRAMP High authorized. · Pega AI agents (Pega Cloud for Government) pair comparison
- Unique AI financial agents (KYC, due diligence and research agents) — Agentic AI platform for banks, asset and wealth managers with prebuilt financial agents for KYC, due diligence, RFP analysis and research, plus custom agents with governed tool and data access and audit logs. · Unique AI financial agents (KYC, due diligence and research agents) pair comparison
- Wordsmith AI legal agents — AI agents for in-house legal teams that take inbound requests in Slack, Teams or email, apply the team's playbooks and return ready-to-send work, escalating non-standard matters with reasoning. · Wordsmith AI legal agents pair comparison
- Workiva Agent Studio (finance, audit and GRC agents) — No-code agent builder and prebuilt agents on Workiva's reporting, audit and GRC platform, used for finance tie-outs and roll-forwards and for evidence collection, control testing and remediation, with configurable review and approval steps.
- Zenoo AI investigation agents (Screening Resolver, Case Narrator and others) — Ten specialised AML investigation agents that screen, research, analyse and validate each onboarding or transaction alert, write a cited case narrative and hand the decision to a human analyst; a Red Team Agent challenges every finding.
Use-case comparisons
- Contract and legal-review AI agents — 14 listings (Contract review, drafting assistance and legal workflow automation)
- AI governance agents and platforms — 8 listings (AI inventory, risk assessment, policy and runtime controls for AI systems and agents)
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