Home / Compare / Docusign Iris agents and Agent Studio (Intelligent Agreement Management) vs ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio)

Docusign Iris agents and Agent Studio (Intelligent Agreement Management) vs ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio)

Docusign Iris agents and Agent Studio (Intelligent Agreement Management) (Docusign) and ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) (ManageEngine (Zoho Corporation)) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset.

Field	Docusign Iris agents and Agent Studio (Intelligent Agreement Management)	ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio)
Vendor	Docusign	ManageEngine (Zoho Corporation)
HQ	United States · North America	India · India
Primary category	Business operations	Business operations
Also listed in	Business operations, Risk	Business operations
Summary	Agents in Docusign IAM that review agreements against company standards and playbooks, suggest edits, request approvals, monitor contracts for risks and obligations, and can be built as custom agents in Agent Studio and used as steps in Workflow Builder.	AI agents in ManageEngine ServiceDesk Plus (Enterprise edition) that pick up and resolve L1 tickets, manage Microsoft Entra ID users, draft post-incident reviews and publish KB articles, with a no-code Agent Studio and a multi-agent orchestrator. ManageEngine is Zoho Corp's IT-management division. ServiceDesk Plus Cloud is TX-RAMP Level 1; that registry row names the cloud help-desk product, not the Zia agents.
Framework tags (Agent Index)	—	—
Frameworks (vendor-claimed)	FedRAMP, GovRAMP, TX-RAMP	TX-RAMP
Capabilities / tasks	contract review, workflow automation, risk assessment	it service, employee support, workflow automation, identity governance, incident response, agentic ops
Pricing (as published)	Not published for agents. Available on eligible IAM plans (IAM Professional, IAM Enterprise, IAM for Sales, IAM Platform), North America hosting at launch.	Zia Agents are included in the Enterprise edition of ServiceDesk Plus Cloud at no added cost or metered pricing (per ManageEngine). ServiceDesk Plus edition pricing is published on manageengine.com (static capture showed on-premises Standard from US$13, Professional from US$27 and Enterprise from US$67 per technician/month); confirm current cloud prices on the pricing page.
Pricing model	quote	published-tiers
Primary source	https://investor.docusign.com/news-and-events/press-releases/news-details/2026/Docusign-Unveils-AI-Assistant-and-Agents-to-Power-the-Next-Era-of-Agreement-Work/default.aspx	https://www.manageengine.com/products/service-desk/ai/zia-agents.html
Last checked	2026-10-18	2026-10-18
Official site	https://www.docusign.com/blog/new-ai-assistant-and-agents	https://www.manageengine.com/products/service-desk/ai/zia-agents.html

Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.

Also in this use case

Other verified listings that share a task tag or use-case group with Docusign Iris agents and Agent Studio (Intelligent Agreement Management) or ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio). Open a pair page or the use-case table — this is not a ranking.

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Phished AI security agents (Report Triage, Orchestration, Simulation and Real-Time Protection agents) — Belgian human-risk platform with a suite of AI agents that run the phishing training programme (orchestration, simulation, brand, supplier and deepfake simulation agents), triage every reported email with a verdict and a drafted reply, and check clicked links in an isolated environment in real time. New content needs admin approval and every action is logged.
spektr AI agents (Case AI, KYB AI and compliance agents) — Compliance platform for onboarding, monitoring and case work where AI agents run sanctions, PEP, adverse-media and alert investigations, resolve ownership (UBO) gaps and review documents, returning a cited verdict and recommended action for an analyst to decide.
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Use-case comparisons

Contract and legal-review AI agents — 21 listings (Contract review, drafting assistance and legal workflow automation)
IT service-management AI agents — 4 listings (IT service desk, employee support and service-workflow automation)

Docusign Iris agents and Agent Studio (Intelligent Agreement Management) vs ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio)

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