Home / Compare / ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) vs Zoho Zia Agents (Agent Studio, Agent Store prebuilt agents and Agent Marketplace)

ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) vs Zoho Zia Agents (Agent Studio, Agent Store prebuilt agents and Agent Marketplace)

ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) (ManageEngine (Zoho Corporation)) and Zoho Zia Agents (Agent Studio, Agent Store prebuilt agents and Agent Marketplace) (Zoho Corporation) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset.

Field	ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio)	Zoho Zia Agents (Agent Studio, Agent Store prebuilt agents and Agent Marketplace)
Vendor	ManageEngine (Zoho Corporation)	Zoho Corporation
HQ	India · India	India · India
Primary category	Business operations	Business operations
Also listed in	Business operations	Business operations
Summary	AI agents in ManageEngine ServiceDesk Plus (Enterprise edition) that pick up and resolve L1 tickets, manage Microsoft Entra ID users, draft post-incident reviews and publish KB articles, with a no-code Agent Studio and a multi-agent orchestrator. ManageEngine is Zoho Corp's IT-management division. ServiceDesk Plus Cloud is TX-RAMP Level 1; that registry row names the cloud help-desk product, not the Zia agents.	Zoho's agentic AI platform: 100+ prebuilt Zia Agents in the Agent Store for sales, support, HR and operations across Zoho apps, plus a no-/low-code Agent Studio to build custom agents with tools, knowledge bases, guardrails and multi-agent setups.
Framework tags (Agent Index)	—	—
Frameworks (vendor-claimed)	TX-RAMP	—
Capabilities / tasks	it service, employee support, workflow automation, identity governance, incident response, agentic ops	workflow automation, process automation, agentic ops
Pricing (as published)	Zia Agents are included in the Enterprise edition of ServiceDesk Plus Cloud at no added cost or metered pricing (per ManageEngine). ServiceDesk Plus edition pricing is published on manageengine.com (static capture showed on-premises Standard from US$13, Professional from US$27 and Enterprise from US$67 per technician/month); confirm current cloud prices on the pricing page.	Zia Agents platform is free per Zoho's pricing page; you pay only for LLM usage. Zoho-hosted LLMs: Standard tier free up to 30 million tokens/month, Pro tier 20 million tokens/month, over-limit usage billed via prepaid Agent Wallet credits; external LLMs at vendor rates (BYOK or Zoho Key System, currently OpenAI). Underlying Zoho app subscriptions are separate.
Pricing model	published-tiers	freemium
Primary source	https://www.manageengine.com/products/service-desk/ai/zia-agents.html	https://www.zoho.com/zia/agents/
Last checked	2026-10-18	2026-10-18
Official site	https://www.manageengine.com/products/service-desk/ai/zia-agents.html	https://www.zoho.com/zia/agents/

Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.

Also in this use case

Other verified listings that share a task tag or use-case group with ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) or Zoho Zia Agents (Agent Studio, Agent Store prebuilt agents and Agent Marketplace). Open a pair page or the use-case table — this is not a ranking.

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Use-case comparisons

Enterprise agent platforms — 8 listings (Build, orchestrate and govern AI agents for business-process automation)
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ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) vs Zoho Zia Agents (Agent Studio, Agent Store prebuilt agents and Agent Marketplace)

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