Home / Compare / Halo AI Agents (service management with FedRAMP GRC module) vs ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio)

Halo AI Agents (service management with FedRAMP GRC module) vs ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio)

Halo AI Agents (service management with FedRAMP GRC module) (Halo (Halo Service Solutions Limited)) and ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) (ManageEngine (Zoho Corporation)) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset.

Field	Halo AI Agents (service management with FedRAMP GRC module)	ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio)
Vendor	Halo (Halo Service Solutions Limited)	ManageEngine (Zoho Corporation)
HQ	United Kingdom · Europe	India · India
Primary category	Business operations	Business operations
Also listed in	Business operations, Compliance	Business operations
Summary	ITSM/ESM platform (formerly HaloITSM) with AI agents: conversational agents for end users and fulfillers, and process agents (Dispatch, 1st Line Support, Major Incident, Knowledge, Change Management) that act on their own within role-based permissions. The platform, including a FedRAMP/CMMC GRC module, is FedRAMP 20x Moderate.	AI agents in ManageEngine ServiceDesk Plus (Enterprise edition) that pick up and resolve L1 tickets, manage Microsoft Entra ID users, draft post-incident reviews and publish KB articles, with a no-code Agent Studio and a multi-agent orchestrator. ManageEngine is Zoho Corp's IT-management division. ServiceDesk Plus Cloud is TX-RAMP Level 1; that registry row names the cloud help-desk product, not the Zia agents.
Framework tags (Agent Index)	—	—
Frameworks (vendor-claimed)	FedRAMP, CMMC	TX-RAMP
Capabilities / tasks	it service, incident response, workflow automation, government compliance	it service, employee support, workflow automation, identity governance, incident response, agentic ops
Pricing (as published)	Published on usehalo.com/pricing (UK view): £66 per agent (service-desk seat) per month; AI Agents are included across all plans.	Zia Agents are included in the Enterprise edition of ServiceDesk Plus Cloud at no added cost or metered pricing (per ManageEngine). ServiceDesk Plus edition pricing is published on manageengine.com (static capture showed on-premises Standard from US$13, Professional from US$27 and Enterprise from US$67 per technician/month); confirm current cloud prices on the pricing page.
Pricing model	published-tiers	published-tiers
Primary source	https://www.usehalo.com/halo-ai	https://www.manageengine.com/products/service-desk/ai/zia-agents.html
Last checked	2026-10-18	2026-10-18
Official site	https://www.usehalo.com/halo-ai	https://www.manageengine.com/products/service-desk/ai/zia-agents.html

Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.

Also in this use case

Other verified listings that share a task tag or use-case group with Halo AI Agents (service management with FedRAMP GRC module) or ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio). Open a pair page or the use-case table — this is not a ranking.

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Use-case comparisons

IT service-management AI agents — 4 listings (IT service desk, employee support and service-workflow automation)

Halo AI Agents (service management with FedRAMP GRC module) vs ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio)

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Use-case comparisons

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