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ServiceNow Now Assist vs Workato Agent Studio and Genies (enterprise AI agents)

ServiceNow Now Assist (ServiceNow) and Workato Agent Studio and Genies (enterprise AI agents) (Workato) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset. Only ServiceNow Now Assist is tagged for SOC 2, ISO 27001.

Field	ServiceNow Now Assist	Workato Agent Studio and Genies (enterprise AI agents)
Vendor	ServiceNow	Workato
HQ	United States · North America	United States · North America
Primary category	Business operations	Business operations
Also listed in	Business operations, Risk, Compliance	Business operations
Summary	Generative AI assistance across the ServiceNow platform, including IT, customer and GRC/IRM workflows depending on licensed modules.	Workato's agent layer on its integration and automation platform: Agent Studio builds AI agents ('genies') that understand context and execute skills built from Workato workflows and recipes, with prebuilt genies for IT, sales, HR, support and other functions.
Framework tags (Agent Index)	SOC 2, ISO 27001	—
Frameworks (vendor-claimed)	—	—
Capabilities / tasks	workflow automation, irm, it service, ai governance	workflow automation, process automation, agentic ops
Pricing (as published)	Not verified	Not published
Pricing model	quote	quote
Primary source	https://www.servicenow.com/	https://docs.workato.com/en/agentic/agent-studio.html
Last checked	2026-10-18	2026-10-18
Official site	https://www.servicenow.com/	https://www.workato.com/agentic

Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.

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ServiceNow Now Assist vs Workato Agent Studio and Genies (enterprise AI agents)

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